易利通

Features 易利通

Ezchat Yilitong customer service order transfer system is an artificial intelligence customer service system that can help you take the initiative to know the products that customers are browsing on the e-commerce official website and APP, analyze where the customers come from, and actively chat with buyers, so as to improve the conversion rate.
The order rate is as high as 40%, and at the same time reduce the labor cost of customer service by 60%.
The social management side integrates FB and LINE@messages, making customer service the first-line business of the company.
In addition, even if the product does not have an official website, you can scan the product, The QR Code on the advertisement allows interested customers to connect with the customer service immediately.
Once a supervisor or technician is required to join the three-way chat with the customer service, the conversation process can be transferred to a third party with one click.
Customers do not need to waste time and repeat explanations , to assist your customer service system to perfectly play the three roles of marketing, business and customer service